Creative Leadership

About Md. Rasel

Md. Rasel serves as the Head of Operations for Nexus Netro Limited’s BPO division, bringing over nine years of experience in both domestic and international contact center supervision and business process management. He specializes in business operations, customer experience, product and project oversight, and people leadership, ensuring consistent service delivery and sustainable organizational growth. Prior to joining Nexus Netro Limited, he held key operational roles at Robi Axiata Limited, Uber, Genex Infosys PLC, and Riseup Labs, where he gained extensive experience managing large-scale BPO ecosystems. Renowned for his talent development capabilities, he excels in coaching high-performing teams and fostering a culture of consistency, discipline, and continuous improvement. His strengths include strategic planning, performance optimization, workflow enhancement, and operational governance. At Nexus Netro Limited, Rasel drives cross-functional alignment, elevates service standards, and supports the company’s mission to innovate and excel within the global BPO industry.